Recovering outstanding payments is of the utmost importance to us. We carry out collections via text, online or over the phone, and send out personalised confirmation letters to your customers. Our heightened payment flexibility not only provides a more valuable customer journey, it gives you access to your money faster.
There are considerations for following up procedures, recovery stages and payment options for your customers, which is why we want to offer you the flexibility and variety to choose the right option for you. We offer a choice of follow up methods, via either email, letters, phone call and SMS so that your customers are contactable through a variety of mediums, and if necessary further follows ups can be made.
Beyond this, we have a number of payment recovery stages that we ask paying customers to adhere to. We are perfectly comfortable in dealing with situations involving outstanding debt collections.
Customers can expect an average of nine points of contact before final collection, and we will work with them to ensure this is met.
We know that sometimes it is necessary to take further steps to recover payment. Our years of experience have fostered our approach that is tactful, diligent and persistent. We remove the burden of recovering unpaid money so that you can concentrate on the areas of the business that you do best. Your customers can be confident that they are dealing with a credit controller that has fair treatment of customers at the forefront of their approach.
When the customer needs to make the payment, they have a variety of options to do so – My Payments (SMS Link), online and a dedicated local call centre.
Our mission is to make our clients business easier and help improve your relationships with your customers so that they stay longer. You can leave us to recover your Direct Debits, while you concentrate on running – and growing – your business.